Shipping Policy

Thank you for shopping at HOMEDECOPLUS. We are committed to offering practical, reliable, and thoughtfully designed kitchen and household essentials, along with a smooth shopping and delivery experience. Below are the terms and conditions that make up our Shipping Policy.

1. Shipping Rate

We believe in transparency and simplicity.

We offer a fixed shipping fee of $5.99 worldwide (excluding the EU) and $9.99 for EU destinations for all orders under $45.99 (worldwide orders except EU) and $59.99 (for EU orders), regardless of the destination or the number of items in your order.

2. Global Fulfillment & Warehousing

To provide efficient delivery, we work with multiple fulfillment centers located across the United Kingdom, United States, Europe, and Asia.

Smart Routing: Your order will automatically be shipped from the fulfillment center best positioned to process your order based on product availability and destination.

Multiple Shipments: If you order multiple products, such as organizers, storage solutions, cleaning accessories, or food-preparation tools, they may occasionally arrive in separate packages if they are fulfilled from different warehouses.

3. Shipment Processing Time

All orders are processed within 1–2 business days.

Orders are not shipped or delivered on weekends or public holidays.

During peak seasons, promotional periods, or periods of high order volume, processing may take a few additional days. Please allow extra time for delivery during these periods.

4. Estimated Delivery Time

We work with a network of international carriers to deliver your order efficiently. Because products may ship from different global fulfillment centers, delivery times can vary depending on your location.

Please note that these are estimated delivery times and may vary due to carrier delays, customs processing, local holidays, weather conditions, or other circumstances outside our control.

Once your package ships, you will receive tracking information so you can follow your order throughout the delivery process.

5. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has been dispatched. This email will include your tracking number when available.

Tracking information may take 24–72 hours to become active after the package has been dispatched.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment.

6. Customs, Duties & Taxes

HOMEDECOPLUS is not responsible for customs duties, taxes, tariffs, import fees, or other charges that may be applied to your order by the destination country.

Any such fees imposed during or after shipping are the responsibility of the customer.

Please also note that delays caused by customs clearance or local authorities are outside of HOMEDECOPLUS's control.

7. Lost or Damaged Packages

Your satisfaction is important to us. If there is an issue with your package, please contact us as soon as possible so we can assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us review the issue quickly, please provide:

• A clear photo of the damaged product
• A clear photo of the original packaging
• Your order number
• A brief description of the issue

Once the claim has been reviewed and the damage confirmed, we will arrange an appropriate replacement or resolution.

Lost or Stolen Packages

HOMEDECOPLUS is not responsible for packages that are lost or stolen after the carrier's tracking status shows "Delivered."

If your tracking information shows that your package was delivered but you cannot locate it, please:

• Check with neighbors, household members, building reception, or other secure delivery locations around your property.
• Contact the shipping carrier to request additional delivery information or file a claim.
• Confirm that the shipping address entered at checkout was correct.

We will provide available tracking information to assist you with your claim. However, we cannot issue refunds for orders confirmed by the carrier as successfully delivered to the address provided at checkout.

8. Incorrect Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

HOMEDECOPLUS is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, please contact us as soon as possible. We will do our best to update the information before fulfillment, but we cannot guarantee that changes can be made once an order has been processed or shipped.

Additional shipping charges may apply if a package needs to be reshipped because an incorrect or incomplete address was provided.

9. Contact Us

If you have any questions about shipping, tracking, or delivery, please contact us:

HOMEDECOPLUS Support Team
Email: support@HOMEDECOPLUS.com