FAQ

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find answers to some of the most common questions about ordering, payments, shipping, and more.

If you can't find the answer you're looking for, please contact us at support@homedecoplus.com and include your Order Number and Order Email so our customer support team can assist you as quickly as possible.

Ordering & Payments

Q: How do I apply a discount code?

You can apply your discount code during checkout, whether you're paying with PayPal or a credit/debit card.

  1. Select the product you wish to purchase and click "Add to Cart."

  2. From your cart, proceed to checkout by clicking "PAY WITH DEBIT/CREDIT CARD."

  3. Enter your discount code:

    • On mobile: Tap "Show order summary" and enter your discount code in the designated field.

    • On desktop: Enter your discount code in the field displayed on the right side of the checkout page.

  4. Apply the code and confirm that the discount has been reflected in your order total before completing payment.

You can then continue with your preferred payment method.

Q: What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • PayPal

  • Visa

  • MasterCard

  • American Express

  • Diners Club

  • Most major debit and credit cards

  • Apple Pay

  • Google Pay

Available payment methods may vary depending on your location and will be displayed at checkout.

Q: How much is the shipping fee?

Our standard shipping fee is typically USD $5.99 for worldwide delivery.

The final shipping rate may vary depending on your location and any active promotions. The exact shipping cost will always be clearly displayed at checkout before you complete your purchase.

Shipping & Delivery

Q: Do you offer international shipping?

Yes! We offer worldwide shipping.

We work with fulfillment centers in different regions. Depending on product availability and your delivery location, your order may be shipped from the most suitable available warehouse.

Q: How long does shipping take?

Our estimated delivery time is typically 10–20 business days after your order has been processed and shipped.

Please note that delivery times are estimates and may vary due to your location, customs processing, local courier operations, holidays, weather conditions, or other circumstances outside our control.

Q: How can I track my order?

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

You can use the tracking number to follow your package through the carrier's tracking system or a universal tracking service such as 17TRACK:

https://www.17track.net/en

Q: Why isn't my tracking information updating?

Tracking information may take 24–48 hours after shipment to appear or update in the carrier's system.

It is also normal for tracking to remain unchanged for several days while a package is moving between carrier facilities or undergoing international transit or customs processing.

If your tracking has not updated for an extended period, please contact us at support@homedecoplus.com with your Order Number and Order Email.

Q: I only received part of my order. Why?

If your order contains multiple items, they may occasionally be shipped separately due to product availability or because they are being fulfilled from different warehouses.

In this case, your items may arrive in separate packages at different times. When available, separate tracking information will be provided for each shipment.

Order Modifications & Cancellations

Q: Can I change my shipping address, name, or phone number?

Please contact us as soon as possible at support@homedecoplus.com with the subject line:

"Urgent: Address Change"

Please include:

  • Your Order Number (e.g., 071SHOP-112938)

  • Your Order Email

  • Your complete and corrected shipping information

We will do our best to make the requested changes if your order has not yet been processed for fulfillment.

Once an order has been shipped, we are generally unable to change the delivery information. In that case, you may need to contact the shipping carrier directly to see whether any delivery changes are available.

Q: Can I change the items in my order, such as the size, color, or quantity?

Please contact us as soon as possible at support@homedecoplus.com with the subject line:

"Urgent: Order Change"

Please include:

  • Your Order Number (e.g., 071SHOP-112938)

  • Your Order Email

  • The specific item(s) you would like to change

  • The exact change you are requesting

We will do our best to accommodate your request if your order has not yet entered the fulfillment process. Because orders may be processed quickly, we cannot guarantee that changes can be made after an order has been placed.

Q: Can I cancel my order?

If your order has not yet been dispatched, please contact us as soon as possible to request a cancellation.

We will do our best to process your request before shipment. A handling fee may apply where applicable.

Once an order has already been shipped, it can no longer be canceled. Please refer to our applicable return and refund policies for available options after delivery.

Post-Delivery Issues

Q: My order arrived damaged. What should I do?

We're sorry your order arrived damaged. Please contact us at support@homedecoplus.com as soon as possible and provide:

  • Your Order Number and Order Email

  • Clear photos or a short video showing the damaged item(s)

  • A clear photo of the shipping label on the package

Our customer support team will review the information and assist you with the appropriate next steps.

Q: What if my item has a quality issue or defect?

We take product quality seriously. If you believe your item is defective or has a quality issue, please contact us at support@homedecoplus.com and provide:

  • Your Order Number and Order Email

  • A clear description of the issue

  • Clear photos or a short video showing the defect

Once we receive the information, our team will review your case and assist you accordingly.

Q: I received the wrong item or an item is missing. What should I do?

We apologize for the inconvenience. Please contact us at support@homedecoplus.com and include:

  • Your Order Number and Order Email

  • A description of the incorrect or missing item(s)

  • A clear photo or video of the item(s) you received, if applicable

  • A photo of the shipping label or package, if available

Our customer support team will review your order and work with you to resolve the issue.

Account & Communication

Q: I didn't receive an order confirmation email. What should I do?

First, please check your spam, junk, or promotions folder, as confirmation emails may occasionally be filtered there.

If you still cannot find your confirmation email, please contact us at support@homedecoplus.com and provide the email address you believe you used during checkout.

Our customer support team will help locate your order and resend the confirmation when possible.

Q: I haven't received my tracking number yet. What should I do?

Tracking information is typically sent after your order has been processed and shipped.

If you have not received your tracking information within the expected processing period, please:

  1. Check your spam, junk, or promotions folder.

  2. Confirm that you entered the correct email address when placing your order.

  3. Contact us at support@homedecoplus.com with your Order Number and Order Email if you still need assistance.

We'll be happy to check the status of your order for you.

Still Need Help?

We're here to help. If your question isn't answered above, please contact our HOMEDECOPLUS customer support team at support@homedecoplus.com.

To help us assist you more quickly, please include your Order Number and Order Email whenever contacting us about an existing order.