Return & Refund Policy

Return & Refund Policy

Last updated: Sept 2, 2026

At HOMEDECOPLUS, your satisfaction matters to us. We want you to feel confident when shopping for home décor, decorative accessories, organizers, storage solutions, household accessories, and other home and lifestyle products from our store.

If your purchase does not meet your expectations, we’re here to help. Please review the policy below for important information regarding returns, refunds, damaged items, and other order-related concerns.

Eligibility for Returns

To qualify for a return, items must meet all of the following requirements:

  • Returned within 30 days of delivery

  • Unused and in original condition

  • Free from stains, odors, scratches, damage, marks, signs of installation, or other signs of use

  • Returned with the original packaging, labels, manuals, components, hardware, and included accessories

  • Accompanied by valid proof of purchase, such as an order number or receipt

Products that have been used, installed, assembled, modified, washed, damaged, or returned with missing parts, accessories, or essential packaging may not be eligible for return.

Non-Returnable Items

The following items cannot be returned or refunded:

  • Items that have been used, installed, assembled, modified, washed, or damaged after delivery

  • Items showing stains, odors, scratches, marks, damage, or other signs of use

  • Items with missing components, hardware, accessories, labels, or essential packaging

  • Items marked as final sale or non-returnable

  • Gift cards

  • Complimentary or promotional items

  • Personalized or customized products, where applicable

  • Items damaged due to misuse, improper installation, improper assembly, improper cleaning or storage, accidental damage, unauthorized modification, or normal wear and tear

  • Certain hygiene-sensitive or personal-use household products that have been opened or used, unless they arrived damaged, defective, or incorrect

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery and include:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item

  • Clear photos of the original packaging

  • Photos of the shipping label, where applicable

  • Photos showing the damaged, defective, missing, or incorrect component

For home décor and household products, please inspect your order carefully after delivery and notify us promptly if you discover any damage, defects, missing components, or incorrect items.

Once your request has been reviewed and approved, we will arrange a replacement or issue a refund as appropriate.

How to Start a Return

To request a return, please contact our customer support team at:

Email: support@homedecoplus.com
Phone: +1 (727) 761-6867

Please include your order number and the reason for the return so we can assist you efficiently.

Returns sent without prior authorization may not be accepted.

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to a HOMEDECOPLUS error, such as receiving a damaged, defective, incomplete, or incorrect item.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been processed.

HOMEDECOPLUS is not responsible for lost, delayed, damaged, or misdirected return shipments.

Products should be securely packaged for return to help prevent damage during transit. Where possible, please use the original packaging and protective materials.

Refunds

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

  • Original shipping fees are non-refundable, except when the return is due to our error

Refunds may be reduced or denied if the returned product does not meet the eligibility requirements stated in this policy, including products that show signs of use, installation, assembly, damage, modification, or missing components.

Exchanges

At this time, HOMEDECOPLUS does not offer direct exchanges.

If you would like a different product, design, style, color, size, finish, or variation, please return the eligible item for a refund and place a new order separately.

Please review product dimensions, materials, colors, finishes, and other specifications carefully before placing your new order to ensure the item is suitable for your space and intended use.

Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Recheck your bank or payment account.

  2. Contact your credit card or payment provider, as processing times may vary.

  3. Contact your bank, as posting delays may occur.

  4. If the refund still does not appear, contact us at support@homedecoplus.com for further assistance.

Order Cancellations

Orders begin processing shortly after they are placed. If you need to cancel an order, please contact us as soon as possible.

If your order has not yet been processed or shipped, cancellation may be possible. However, we cannot guarantee that a cancellation request can be completed once fulfillment has begun.

If the order has already shipped, it must follow the standard return process outlined above.

Return Address

All returns require prior authorization before being sent.

Please do not send products directly to the address below without first contacting our customer support team.

A return shipping label or written return instructions from HOMEDECOPLUS must be provided before returning any product.

Novasky Hong Kong Limited   
FLAT C, 13/F, LE VILLAGE, 49 VILLAGE ROAD, HAPPY VALLEY,
HONG KONG

Email: support@homedecoplus.com
Phone: +1 (507) 623-2252